Verified recordBusiness Consulting and Services

Clifford Hoffer

Associate Consultant at Voyage Advisory

Based in Mesa, United States

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Seniority

Staff

Department

General Business & Management

Location

Mesa

Industry

Business Consulting and Services

Company size

Contact information

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c•••••••@voyageadvisory.com

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Background

About Clifford Hoffer

Cliff is a Workforce Management professional with 25+ years’ experience in contact center operations. Cliff specializes in developing new WFO programs with his most recent accomplishment as Sr. Manager of workforce management of the 2020 U.S. Census contract for Maximus Federal. The CQA Census a $264M project entailing establishing a national multi-site WFO program from inception through production and then closeout. a complete life cycle in under 24 months. Prior to that Cliff was with General Dynamics as the WFO Manager for Educational Services, Cliff was responsible for leading a team of WFO professionals on multiple projects including the Federal Student Aid Information Center (FSAIC), Debt Management Collections Systems (DMCS), and the Consumer Financial Protection Bureau (CFPB).

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