Cliodhna Maxwell

Background

About Cliodhna Maxwell

Hello! With a background in management consulting and service design, I bring a versatile skill set, action-orientated diligence and a genuine passion to my work. In my current role at Genesys, I shape innovative products and services that power personalized end-to-end experiences at scale. I focus on comprehensive user-focused experiences, spanning from the overarching holistic customer journey to the detailed features and enablement processes across diverse business units. Collaboration is key to my work, ensuring alignment among our go-to-customer experts, designers, product managers, and developers, all working towards delivering user-centered outcomes. Education and advocacy are also central to my role. I lead initiatives to embed design thinking principles within Genesys, conducting comprehensive education programs to foster a culture of innovation and empathy throughout the organization. With 8+ years of experience and a proven track record of overcoming challenges with innovative solutions, I am deeply committed to driving organizational growth and transformation. Let's connect!