Cody Robben
Lead Storm Chaser at Kxii 12 Media
Based in Ardmore, United States
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Seniority
Other
Department
Other
Location
Ardmore
Industry
Radio and Television Broadcasting
Company size
62
Contact information
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c•••••••@kxii.com
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Background
About Cody Robben
Customer Success leader with 12+ years of experience in SaaS and B2B environments, including 5 years at the Director level. I specialize in building and scaling CS organizations that improve retention, expand ARR, and deliver long-term customer lifetime value. Highlights include:* Built CS function from the ground up, scaling teams and driving double-digit gains in retention and NRR * Reduced churn and improved NPS through proactive engagement, onboarding redesign, and adoption strategies * Directed CRM transformations with Salesforce and HubSpot to streamline forecasting and customer journey mapping * Led cross-functional initiatives with Sales, Product, and Marketing to align customer success with business growth I combine hands-on leadership with data-driven strategy, turning customer insights into programs that strengthen loyalty, expand accounts, and fuel revenue growth.
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