Cole Johnson

Background

About Cole Johnson

Degreed Technical Support and Customer Experience professional with many years providing exceptional customer support, service and education in various industries ranging from technology, healthcare, finance, automotive and telecommunications. Technical Support| Customer Experience Email: colelecole@gmail.com Seasoned professional dedicated to helping the customer receive the best experience whether I am communicating with internal or external customers. My goal is to provide very detailed analysis of the concern or request with the highest level of professionalism and an approach to seek resolution with the first contact. Leader with ability to train, coach and encourage team members to achieve and exceed company statistics while building relationships to improve competency and efficiency within a team environment. Self motivator always seeking to improve existing procedures and the customer experience. Skills and Strengths * Trouble Shooting * Technical Support * Mentor/Trainer * Quality Assurance * NLP Certified * Customer Experience Accomplishments:* Presented an upgrade option for the self service area on the Oracle platform that was implemented to company website.* Created training materials for the help desk position for new employees to aid in their on boarding process.* Selected by management to work in the Command Center for the 2018 Super Bowl monitoring the Metro Atlanta Transit System. Contact me at Colelecole@gmail.com for employment opportunities.