Colette Dubicki
User Experience Designer at Zappos Family Of Companies
Based in Las Vegas, United States
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Seniority
Staff
Department
Advertising & Marketing
Location
Las Vegas
Industry
Retail
Company size
1.2K
Contact information
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c•••••••@zappos.com
Phone
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Background
About Colette Dubicki
Hi! I’m Colette, a UX Designer with 3+ years of experience building Customer Relationship Management (CRM) at Zappos. I’ve worked extensively for 10+ years bridging the gap between customer service and tech where I’ve honed my skills by listening to & empathizing with others, problem-solving, and asking questions to uncover the 'Why'. My specialty is in identifying patterns & relationships within a problem to create holistic & cohesive experiences that address the unmet needs of users. My previous accomplishments and experience include:* Migrating & onboarding customer service teams onto new systems * Identifying & escalating technical issues & bugs * Knowledge management * Analyzing business processes
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