Colette Mbariko

Background

About Colette Mbariko

In my current role as a Receptionist at Canada’s National Ballet School, I serve as the first point of contact for visitors and students, handling over 150 interactions daily both in person and over the phone. My responsibilities include managing multiple phone lines, processing monetary transactions with proficiency using POS systems, and maintaining detailed records through Excel spreadsheets. Additionally, I provide accurate information about our educational and recreational programs, manage access control, and ensure the smooth operation of our reception area. Previously, as an Audience Service Representative at Canadian Stage, I handled over 100 calls daily in a high-volume call center environment. I managed ticket sales, processed credit card payments, and maintained confidentiality with sensitive financial information. My role involved utilizing Tessitura and Microsoft Office for ticketing and administrative tasks, operating box office services across multiple venues, and coordinating with production companies. I also developed and managed subscription plans, ensuring accurate billing and high levels of customer satisfaction. My technical skills include proficiency with Microsoft Office Suite and various POS systems, as well as experience with online video conferencing tools like MS Teams and Zoom. My strong communication skills, both oral and written, paired with my ability to solve complex problems and provide excellent customer service, make me a strong candidate for this position. I am enthusiastic about the opportunity to bring my background in customer service and administrative support to your company. I look forward to the possibility of discussing how my skills and experiences align with your needs. Thank you for considering my application.