Colin Cliff

Background

About Colin Cliff

An experienced and self-motivated ITIL (v4) qualified Service Management professional with over 21 years’ experience in the telecoms industry, across a variety of roles, possessing exceptional people management and communication skills, together with well-developed abilities in the areas of customer service, incident management, continuous service improvement, stringent SLA’s and communication. Results focused, with a proven track record of delivering and achieving outstanding customer satisfaction, measured through Net Promoter Score (Virgin Media Business) and Customer Satisfaction Index (O2 Telefonica) customer loyalty programmes. Demonstrates a positive approach to all tasks and excellent interpersonal skills, allowing relationship building at all levels. Able to work well under pressure and to demonstrate strong organisational and problem-solving skills, whilst prioritising time-critical tasks, as well as a high level of concern for accuracy, to consistently deliver a high level of personal performance. Wealth of knowledge across Public and Private Sectors and a wide range or products and technologies, such as; Voice, Mobile, Wide Area Networks (e.g. MPLS/IPVPN/Ethernet/Managed Internet/Leased Lines), LAN (e.g. Unified Communications/Firewall/Switch/Server etc), Data Centre and Security networks. PRINCE2 Foundation and Practitioner.