Colleen Joyce

Background

About Colleen Joyce

I design onboarding and learning experiences that help people go from overwhelmed and unsure to confident, connected, and ready to thrive. Whether I’m supporting employees on day one or helping customers feel empowered with a new tool or process, I treat every experience as a chance to build trust and clarity—not just tick boxes. My approach is human-first, immersive, and clear. I believe training shouldn’t feel like survival mode. It should be designed for real people with real needs—and maybe even a little fun. What I bring: • Employee & customer onboarding that blends structure and support • Learning & development that sticks (and isn’t boring) • Engagement strategies that feel like belonging, not just participation • Inclusive design that makes people feel seen and capable I’ve led training, built onboarding programs from scratch, and developed quirky, story-based modules that make people laugh and learn. If you’re passionate about developing people, improving service, or making work more engaging and human, I’d love to connect. Always open to new opportunities, creative projects, or a good conversation. Tools and skills I use often: Customer Experience | Learning & Development (L&D)| Instructional Design | Training & Facilitation | Project Management | Onboarding | Employee Engagement | Service Excellence | Adult Learning | UX Design | UX Thinking | Customer-Centric Design | Leadership Development | Stakeholder Management | Change Management | eLearning | LMS | Communication | Remote/Hybrid Work | Cross-Functional Teams