Connie Davis

Background

About Connie Davis

Connie Davis | Client Services | Business Operations ⌨ conniedavis006@gmail.com 925.595.8221 Financial Services needs strategic executives who can reduce costs while improving the client experience. This precisely what I do. I specialize in driving client services, operational improvement, and business transformation initiatives for the financial service sector, to position businesses to reduce expenses and drive profitability. h In my current assignment, I guided a project in the largest credit union in the Washington DC area to establish an international remittance program and automate the bill pay process. At Wells Fargo, led a project to convert retail accounts to business banking accounts, projected to increase revenue $200K annually. At Bank of the West, I inherited a division that was seen as a liability to the bank by several executives. Within 2 years, we were recognized as Business Partner of the Year. For Bank of America, I delivered a $600K cost savings through a project that enhanced operational productivity and raised client satisfaction. The true value I bring to the table is my natural ability to engage stakeholders in the professional environment. My peers recognize my commitment to actively listening to contributors, and providing honest feedback to advance our strategic objectives. Open to relocation for the right opportunity. EXPERTISE Client Services Client Retention Customer Loyalty Service Excellence Operational Excellence Operations Management Operational Efficiency Change Management Business Transformation Process Improvement & Re-engineering KPI Definition Mergers & Acquisition Integration Acquisition Integration Cost Reduction Quality Management Program Management LION - LinkedIn Open Networker - Invitations to Connect Welcome Recruiters, HR Managers, Hiring Managers connect with me to get access to my network deep in industry