Connie Helms

Background

About Connie Helms

SVP of Professional Services | Mortgage & FinTech Transformation Leader | Client-First StrategistFor more than four decades, I’ve worked at the intersection of mortgage, technology, and people—helping lenders transform complex systems into scalable, results-driven operations that deliver real client value.I currently serve as Senior Vice President of Professional Services at Lender Toolkit, where I lead solution delivery, implementation, and strategic consulting. My leadership philosophy is grounded in a simple belief: when people are empowered and clients are prioritized, exceptional outcomes follow.Previously, during my 10.5-year tenure at ICE Mortgage Technology, I helped build and scale the Encompass implementation and consulting approach and managed $32M+ in Professional Services revenue, while leading cross-functional teams across Implementation, Professional Services Sales, Consulting, and Custom Development.Throughout my career, I’ve been trusted to modernize delivery models, stabilize complex client engagements, and grow high-performing organizations—serving enterprise lenders through leadership roles at Black Knight (Empower LOS), Mortgage.com / First Internet Lender, and Chemical Bank (now Chase).Career Highlights• Built and scaled enterprise implementation and consulting teams• Led multi-disciplinary organizations spanning delivery, sales, and technology• Early innovator in mortgage technology, including hosting the industry’s first online chat room (yes on dial up )• Nine-time Circle of Excellence award recipient while at ICE Mortgage TechnologyExpertise• I've worked with hundreds to thousands of Mortgage Lenders to maximize efficiency and scalabilityEncompass LOS | Empower LOS | Salesforce | ISGN | E-Commerce | VOIP | Professional Services Leadership | Project & Change Management | Training & Enablement | Client Experience Strategy | Mortgage Operations U.S. Air Force veteran (12 years) – Training Manager and NDI Inspector‍ Member - MPower for Women Association, and Mortgage Bankers Association At my core, leadership is about people—not titles or process. The strongest organizations are built through clear vision, disciplined execution, and an unwavering commitment to those we serve.