Connor Toney

Background

About Connor Toney

As an experienced IT professional with a background in IoT and Customer Support, I bring a unique set of skills to the table that enables me to bridge the gap between technical and non-technical audiences. With a Bachelor's degree in English Communications, I have developed a passion for communicating complex technical concepts in a way that is easy for everyone to understand. At the beginning of my career, I experimented with various retail positions in search of my calling in the workforce. It was during this period that my customer service skills were developed, tested, and refined. Upon earning my Bachelor's degree, I was finally able to prioritize discovering my professional path. I graduated with a Bachelor's of Arts, majoring in English with a focus on Communicative Writing and a minor in Creative Writing. During my studies, I explored diverse writing styles, including Technical and Content Writing, which ultimately led me to pursue a career in consumer-facing IT support. I was thrilled to leverage both my communication skills from my degree and my vast technical background to combine my passions and strive towards my dream of becoming a Technical/Content Writer. During my time in the tech field employed by Powers IoT and Dwelo, I have gained experience working both on-site and remotely in the IoT industry. Specifically, I collaborated closely with apartment management teams and residents to educate and guide them in integrating with the Smart Home ecosystem.My experience working with IoT has allowed me to develop a strong understanding of how technology can be leveraged to improve business operations and customer experiences. In addition, I have honed my customer support skills through my experience working in various technical support roles. I have a proven track record of providing excellent customer service, troubleshooting complex technical issues, and resolving customer complaints. Overall, I am passionate about using my technical and communication skills to help businesses leverage technology to improve their operations and provide exceptional customer experiences. I am always eager to learn new things, and I am constantly seeking opportunities to develop my skills further.