Conor Heffernan

Background

About Conor Heffernan

I’m currently working at Foster + Partners as an IT Service Desk Analyst and have completed a Level 3 Information Communications Technician apprenticeship with BCS, achieving a distinction. In my role, I provide high-quality first-line support and work with tools such as PowerShell, Microsoft 365, Azure, and Active Directory. I also manage and improve workflows within Freshservice to streamline processes and enhance service delivery across the business. I’ve recently earned the Microsoft Certified: Azure Fundamentals (AZ-900) certification, expanding my cloud knowledge and strengthening my ability to support a modern IT environment. Beyond day-to-day support, I proactively implement automation solutions, contribute to service improvement plans, and have taken on responsibilities outside my job scope — such as mentoring new team members and developing impactful tools that improve efficiency and user experience. I’m passionate about solving problems, learning new technologies, and finding smart ways to support both users and the business.