Conor Murphy

Background

About Conor Murphy

I lead projects, people, and IT operations strategically to support scalable business growth. My focus is on guiding product innovation at SaaS companies, capitalising on continuous improvement opportunities, and finding ways to enhance the user experience. I consider myself a dynamic team player who understands the company vision and helps guides teams through integrations, modernisations, developments, and major changes. I am also an engaging people person who builds highly motivated, collaborative teams that excel in deadline-driven environments. CAREER HIGHLIGHTS: • 20% reduction in Requester wait time, • 15% increase in engagement across all regions (B2E) • 8% increase in CSAT yr/yr (B2c) • 95% timeline completion on projects NOTABLE HIGHLIGHTS • Encouraged Agile and Scrum methodology adoption within the team • Led several high impact projects with 0 downtime • Strategised plans to save time, save money, and drive customer loyalty Areas of Expertise: IT Operations & Team Leadership | Strategic Planning & Direction | Information Technology | Product Management | Project Management | Product Strategy & Ownership | Customer Service & Support | Technology Solutions | Data Analytics & Reporting | Security & Compliance | Team Hiring & Training | Product Development | Process Improvements | Agile & Scrum Methodologies | Cross-team Collaboration