Corey Beavers
Commercial Customer Care Department Manager at Shaw Industries
Based in Dalton, United States
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Seniority
Other
Department
Other
Location
Dalton
Industry
Textile Manufacturing
Company size
13K
Contact information
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Background
About Corey Beavers
Passionate about Data-Driven Decision Making | Project Management Enthusiast | Empowering Teams for Success Hello! I’m William Corey Beavers, a dedicated professional currently pursuing my Master of Business Administration in Data Analytics at the University of Tennessee at Chattanooga, with an expected graduation in May 2025. My journey in business began with a Bachelor’s degree in Organizational Management from Dalton State College, and since then, I have immersed myself in the dynamic world of commercial operations and training development. During my time at Shaw Industries, I honed my skills as a Commercial Frontline Manager and Digital Training Coordinator. I spearheaded initiatives that not only enhanced customer experience but also drove operational efficiency through data analysis and performance monitoring. My experience includes: Performance Monitoring & Evaluation: Leveraging Salesforce case data to identify coaching opportunities and enhance training methodologies. I developed comprehensive coaching plans that significantly reduced claims and improved overall department performance. Training & Development Leadership: Leading a team of up to 50 remote associates, I fostered a culture of continuous learning and collaboration. By partnering with Brand Marketing teams, I ensured our training materials were not just effective but also engaging and aligned with our brand's vision. Project Management Excellence: I led key projects focused on improving customer experience and operational processes. My approach involves meticulous planning, stakeholder collaboration, and a keen eye for data accuracy, resulting in substantial cost savings and enhanced satisfaction across the board. Digital Training Innovation: I created and refined digital training content tailored to align with Shaw’s marketing strategies, ensuring our teams were always equipped with the latest product knowledge and tools for success. With robust organizational communication skills and a knack for project management, I thrive in collaborative environments where innovation meets strategy. I am also enhancing my expertise with certifications in Google Project Management and Genesys Quality Management and Analytics. I believe in the power of data to drive decisions and the importance of empowering teams to reach their full potential. Feel free to reach out:(706) 313-7285 Email: willbeavers1234@gmail.com Let’s inspire change together!
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