Corey Gresham

Background

About Corey Gresham

Detail-oriented, dynamic, and self-motivated strategic leader, well-versed in call center operations, coaching, human resources (HR), as well as training/development. Demonstrated ability to build and lead diverse teams. Versatile and innovative, with the innate ability to creatively and critically think, make informed decisions, as well as develop and implement processes that optimize productivity, exceed organizational goals, and increase sales. Recognized as a customer service and Quality Assurance subject matter expert (SME), dedicated to implementing and ensuring compliance with high-quality customer service standards. As a seasoned Quality Assurance Supervisor, I have a passion for building success from the ground up and driving transformative change within organizations. With a track record of establishing and leading a dynamic Quality Assurance department, I take pride in creating effective processes and fostering a culture of excellence.