Corey Walker

Background

About Corey Walker

I am a Senior Operations & Customer Experience Leader with 10+ years of experience building and scaling high-performing customer support and service operations across the U.S. and globally. At Rivian, I lead cross-functional teams driving workforce strategy, ERP transformation, and customer experience innovation—impacting thousands of owners every day and shaping the future of electric mobility. My expertise spans ERP and SAP ERP implementation, workforce management (Erlang-C modeling, forecasting, capacity planning), and large-scale operational leadership. I’ve guided organizations through major system migrations, AI and digital integrations, and rapid headcount growth—delivering measurable improvements in efficiency, scalability, and customer trust. I thrive at the intersection of technology, process, and people, leading with data, empathy, and strategy to create operations that scale intelligently and sustainably. Core Strengths: Digital Transformation & ERP Leadership: Driving end-to-end SAP ERP and contact center platform transformations (AWS Connect, Twilio), aligning technology with operational excellence. Forecasting & Workforce Intelligence: Building predictive capacity models that align staffing with growth, new product launches, and evolving customer demand. Operational Strategy & Efficiency: Reducing handle time, optimizing headcount, and elevating service performance through automation and intelligent process design. Global & Cross-Functional Leadership: Leading international teams of 70+ across North America and Europe, fostering collaboration between Engineering, Digital, and Service organizations. People Development: Building adaptive leaders and high-performing teams that deliver excellence under pressure and thrive through transformation. I’m passionate about connecting people, technology, and purpose—transforming operations into a strategic advantage and accelerating the world’s transition to sustainable transportation.