Cormac Murphy
Partner at Ennovate Consulting
Based in Dublin, Ireland
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Seniority
C-Team
Department
General Business & Management
Location
Dublin
Industry
Business Consulting and Services
Company size
1
Contact information
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c•••••••@ennovateconsulting.ie
Phone
5 credits+353 ••• •••• ••••
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Background
About Cormac Murphy
I am passionate about helping companies better help their customers. We recently helped a growing company improve the quality of their customer conversations so much that the percentage of calls that were NOT resolved on that call went down by over 30%. What I loved about this project is that we did this by helping a significant number of the staff (>50 people) have better conversations, and, according to their staff survey, have a much better work experience. I believe that technology can help customers to self-serve more, but I ALSO believe we can use technology to help staff actually listen better and make better promises to customers and each other. I would love to connect with people that are passionate about using technology to help their staff magnify their capabilities and do a job that they are more proud of.
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