Cornelius Matthews

Background

About Cornelius Matthews

I am an accomplished professional with extensive operations experience in a call center environment to include workforce management / schedule adherence system, call management system, forecasting, scheduling, and team management. I have a demonstrated history of increasing labor efficiency through strategic business policies and operations protocol in the Workforce Management (WFM) industry. In my most recent position, I was instrumental in the development and operation of a call center tour bidding tool that reduce workload by 80% and errors by 70%. Although I have proven capabilities in my specific industry, I am also a determined and effective leader who has transferable skills that would make me successful in most industries. My 25-year military background has enabled me to lead, manage, and train in many diverse and challenging situations with great success. Experience has taught me to be a quick learner who easily overcomes most circumstances and obstacles. Additionally, my interactions with various customs, countries, and nationalities makes me adaptable to most environments and demographics. My integrity, commitment to growth, and dynamic interpersonal skills combined with my ability to achieve desired results makes me an ideal employee for any organization. I am actively seeking opportunities to contribute my business acumen to the profitability of a company.