Cornelius Smith

Background

About Cornelius Smith

Demonstrated track record of quickly achieving SME status in a variety of subjects and skillfully leading globally dispersed teams. Fluent in Japanese language spoken and written, with deep knowledge of Japanese business customs and culture. Continually apply my creativity to find unique solutions to my organization's challenges through capitalizing my core strengths and competencies. BUSINESS DEVELOPMENT - Performed key role in European launch of Vodafone Live! Portal. Facilitated introductions of major Japan mobile content providers to Europe- Directed development of international content portal; propelled user base from 6K to 11K in 1 year by expanding sites to include Portuguese, Korean, and Chinese language content. OPERATIONAL EFFICIENCY - Achieved ITIL v3 Expert in 2015, with specific focus on Continual Service Improvement leading to successful and consistent KPI target achievement month-on-month, driving greater client satisfaction- Created and governed a preapproved Change Management initiative, reducing number of regular change requests by 30%. Resulted in greater client satisfaction and reduced burden on client to review and approve change requests. BUSINESS AND ORGANIZATIONAL TRANSFORMATION - Delivered the framework to deploy wireless infrastructure, the use of iPad devices and internal use apps by branch staff in three Smart Banking Branches in 2010- Implemented standardized customer-facing Client Service Reviews in all regions, which resulted in client ability to move from reactive to proactive IT Management and business expansion GOVERNANCE - Drove resolved/closed Problem percentage from 20% in November 2014 to 98% in December 2015, while simultaneously starting a pro-active Problem Management initiative. Resulted in higher client satisfaction and an improved strategic partnership.