Corry Kerstens

Background

About Corry Kerstens

Seasoned IT Leader with proven success in Operations and Services Delivery Management at a Business unit executive level. Utilizes analytical skills, service delivery expertise and effective communication in support of achieving service commitments, positive customer satisfaction and overall business objectives. Experienced in multiple areas of business operations, service delivery processes, new deployments, human resources and strategic and financial management. Specializing in the development and enablement of management system fundamentals, strategic business planning and service delivery/operational change. An analytical and creative thinker with a proven track record of optimizing efficiency and reducing costs while maintaining operational excellence. Significant experience in managing national and global delivery teams as well as outside suppliers across all product lines, with specialization in End User Services. Proven ability to manage complex, cross functional teams in high risk customer situations, delivering improved customer satisfaction, declining costs and high employee morale. Expertise includes: Services Delivery (incident, problem and change) People Management Operational Management Program/project management Business simplification and re-engineering Cost containment and profit management Strategic Business Planning Supplier and Service Management Client Relationship