Cortney Armstrong

Background

About Cortney Armstrong

As a Client Management System Administrator with Wayne Metro's Data Strategy team, I am deeply passionate about contributing to the organization's mission of eradicating poverty and empowering individuals and communities to thrive. Crafting and maintaining systems, I prioritize client experiences through an understanding of both technical intricacies and client relationships. My role involves ensuring seamless program integration by collaborating with end users and software vendors. I take part in program setup, authorizing access to client information, and software performance. I am proficient in managing project pages and system program reports with program staff. I get immense satisfaction from developing effective training materials, and facilitating smooth transitions for staff adapting to new systems within the company. In my previous role as a program manager at Wayne Metropolitan Community Action Agency's Connect Center, I co-managed a team of 50 Information and Referral Specialists in a high-volume call center environment, handling over calls daily. Leading with agile thinking, I set program goals, directed tactical activities, and monitored metrics to ensure optimal performance. Behind this profile is a real person! In my free time, I engage in a variety of creative pursuits, including drawing, painting, crocheting, and sculpting. I balance my interests with powerlifting, mushroom hunting, studying astrology, and unwinding through cozy video games.