Cory Enos

Background

About Cory Enos

Service Manager Rhode Island Truck Center - United States September 2018 to Present Managed a $2.5+ million/yr. service department with 20 employees under direct supervision. Delegated and directed service tasks, monitored the progress of projects, and managed service team members to ensure the team’s objectives and sales goals are met. Handled customer complaints or concerns quickly and professionally to maintain good customer relationships and ensure repeat customers. Assisted with or performed administrative tasks, such as managing and updating invoices, processing new orders, and tracking inventory. Set up and maintained a service desk and evaluated its efficiency. Resolved service desk problems and improved service methods to increase the service desk’s productivity and customer service. Monitored department issues and client complaints to create methods to lessen recurring issues. Audited work and customer service to ensure the company’s high standards, efficiency, and productivity goals are met. Maintained strong relationships with manufacturers, dealers, and Sales Representatives. Helped to train new employees in company procedures. Maintained a strong working knowledge of industry regulations, restrictions, and laws, ensuring the company’s adherence to these regulations, and kept clients current on the industry’s standards and new innovations, materials, tools, and processes. Service Advisor Route 44 Hyundai Raynham - Massachusetts, United States December 2012 to September 2018 Assisted in various aspects of customer care, work order and register assistance, facility maintenance, and merchandising activities. Ensured that service equipment is in proper working order and housekeeping standards are followed. Worked with the management team to react to customer service issues, customer complaints, and/or business opportunities. Drove sales goals for the service department, both through personal engagement with customers and by observing and coaching the advisors on their customer interactions. Assisted the service manager in training and coaching service-selling associates with the operation of store systems. Assisted in monitoring the shop productivity, workflow, and procedures with an emphasis on efficiency, thoroughness, and safety. Helped with the day-to-day operations of the back shop. Partnered with management to produce a safe and healthy work environment that complies with all local, state, and federal laws, as well as with company policies and procedures. Effectively communicate with all store associates, management, and customers.