Cory Raymond
Service Desk Lead at Max Cloud Services - B2b It Support And Services
Based in South Croydon, United Kingdom
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Seniority
Manager
Department
Information Technology
Location
South Croydon
Industry
IT Services and IT Consulting
Company size
4
Contact information
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c•••••••@mcs-its.co.uk
Phone
5 credits+44 ••• •••• ••••
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Background
About Cory Raymond
As the UK Pods Team Leader at Uptime, I oversee the delivery of high-quality IT support and services to multiple managed service providers (MSPs) across the globe. I manage two teams, ensuring that they meet the SLAs, KPIs, and give great customer service. I have been working at Uptime since July 2021, starting as a 2nd Line Support Engineer and progressing to a Service Desk Team Leader within a year. I have a Level 3 Extended Diploma in Information Technology from West Thames College, and I hold ITIL Foundation and Cisco CCNA certifications. I am proficient in Microsoft Azure, IT management, and escalations management. I am passionate about delivering excellent customer service, improving processes and workflows, and developing my skills and knowledge in the IT industry.
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