Cory Waugh

Background

About Cory Waugh

Professional Summary: I am a creative, analytical and results-oriented professional with a variety of experience in customer relations. I have the ability to quickly learn and utilize new technology. I am successful in both team and self-directed settings and I am proficient in a range of computer systems, operations and tools. Technical Profile: Hands on experience with hardware such as PC, printers, scanners and media storage. Experience with Microsoft desktop operating environments including, but not limited to XP, Vista, and 7 Maintenance and support for enterprise or standalone desktop application environments. Microsoft Office products (inclusive of Outlook, Access, Word, Power Point, Viso and Excel) Good understanding of technology concepts and functionality including, but not limited to networking, servers, switchers and routers. Proficient with, but not limited to software and applications in; Custom View Director, ACSS, ENFORCE, VZW work flow manager, Accurint, Experian, Uniphi Connect, CIM Administration Tool/ Pre-Authentication, Fraud Operation Request Manager, MyPOS System Skill Sets: Excellent customer service skills Excellent phone and communication skills (both written and verbal).