Cosmas Bain
IT Analyst Ii at Greater New York Insurance Companies
Based in New York, United States
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Seniority
Staff
Department
Information Technology
Location
New York
Industry
Insurance
Company size
355
Contact information
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c•••••••@gny.com
Phone
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Background
About Cosmas Bain
Enthusiastic IT Specialist with over 15 years of Skilled Helpdesk and Networking Skills. Maintained outstanding records of technical support service, resolving over 70% of all tickets within 24 hours. Average monthly ticket closure of over 200 issues with the help of senior staff. Submitted over 20 KB articles and procedures which reduced training time and freed up required IT resources. Contributed heavily towards testing and implementing Office 365 services to over end users.
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