Costel Anton
Support Manager Customer Success Emea Apac at Superna
Based in Galaţi, Romania
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Seniority
Other
Department
Other
Location
Galaţi
Industry
Software Development
Company size
112
Contact information
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c•••••••@superna.io
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Background
About Costel Anton
Experienced Support & Services Leader with a passion for building globally distributed, high-performing teams. I currently lead regional operations for a technology company, where we’ve achieved industry-leading customer satisfaction, reduced risk through strategic cross-training, and improved operational resilience at scale. Key strengths include: • Upleveling frontline support staff to Tier 2 operational readiness • Embedding same-day operational governance for automation and recovery workflows • Driving backlog stability and SLA control across time zones • Coaching engineers on ownership, escalation discipline, and communication I bring a systems mindset, a strong bias for action, and a focus on results that scale without burnout.
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