Craig Carpenter

Background

About Craig Carpenter

Hello, I have been working in the contact center business for over 15 years and I have been involved in customer service all my professional life. Throughout my career I have run highly successful customer service programs for; Dell, Microsoft, Sprint, AT & T, Bell Canada and several companies within the insurance footprint. I have excelled with every project, with every position and with every client that I have worked with. With exceeding all customer metrics and building trusting relationships, I been able to build and create further partnership opportunities with the companies that I have worked with. In the past I was able to expand business from one call center to 6 call centers becoming the preferred vendor for a large telecommunications company. I have the reputation for fixing broken processes and building highly successful programs around the world. I have been at the forefront of launching difficult projects in very tight timelines. All launches that I have been involved with have been deemed smooth and successful, setting records on customer satisfaction. I enjoy spending time with Supervisors and Managers auditing their procedures and focusing on their development. If you have any further questions, please do not hesitate to ask. Regards, Craig