Craig Cogdill

Background

About Craig Cogdill

Technical Marketing Engineer with a Quality Assurance and Customer Experience focus and project management expertise. QUALIFICATIONS • Proven Technical Marketing and management experience with the design, development, and deployment of retail photo printing kiosk solutions with web based and field service support infrastructure. Quality and Customer Experience support for proprietary Windows and web-based software applications and hardware, QA program implementation, project management, testing, defect tracking, cost management, reporting and metrics. • Experienced and successful project and product manager and team lead. Managed a Global Network Operations Management Center in Bangalore, India for 4 years. • Specialist in the identifying end user technical issues and developing solutions that improve customer experience and reduce support costs. Outstanding analytical skills. • Project Management – Managed 2 new retail Photo Kiosk solutions and 2 Global technical and remote Support solutions. • New Product Introduction – Led deployment of 3 new Photo Kiosks, one WW remote support solution and numerous software integrations. • Technical and Customer Support Management - Technically astute product specialist with extensive experience working with product end users, Marketing and Engineering development groups as well as corporate level clients. • Technical Product Support – With a strong technical focus on new product introductions coordinated the development of numerous global support documents and support processes. • Product Issue Escalation and Resolution – Have identified key cost reducing solutions to both customer and hardware escalations in a timely manner. • Cross-functional business and Cultural processes– Led or worked on numerous projects that required coordination of efforts between R&D, Marketing, Service and Support teams distributed across the globe.