Cristin Barnaba

Background

About Cristin Barnaba

As a Training Manager, I’m passionate about building high-performing teams through structured onboarding, ongoing coaching, and meaningful development programs. I’ve led training and performance improvement initiatives in remote call center environments, ensuring agents are confident, compliant, and consistently delivering high-quality service. With a background in quality assurance, client onboarding, and implementation, I bring a well-rounded perspective to training — one that balances operational efficiency with people-first leadership. I specialize in developing training content in TalentLMS, running agent Level-Up programs, and collaborating cross-functionally with QA, Ops, and Workforce teams to align learning with business goals. I believe training should be engaging, effective, and empowering. Whether I’m launching a new program, coaching agents 1:1, or refining a workflow to improve results, my focus is always on creating sustainable systems that help people succeed. Driven by clarity, consistency, and compassion — I’m here to lead with purpose and help others grow with confidence.