Crona Kenny

Background

About Crona Kenny

Highly motivated retail assistant store manager currently working in a fast paced environment, travels to other company owned stores to help provide training and support to staff and new members of management. Skills and Achievements • Health and Safety: Take pride in performing all duties and ensure they are performed to the highest standard. Always maintaining a clean and hazard free atmosphere and ensuring staff are complying with procedures and regulations. Awarded safety award in the Topoil staff appreciation event 2021. • Communication & Customer Service: Strong communicator across all levels of management and staff. Encouraging staff when a task is conducted effectively as well as providing advice when needed. Ensuring staff are happy and to express themselves if they have any issues. Providing a safe place for staff to come. Communicating effectively to the store manager any ideas that may enhance the store as well as any issues that need resolving. Have learned basic parts of sign language to ensure every customer can be heard. Shortlisted for Customer Service Manager of the Year in the Shelflife Grocery Management awards 2021 and 2023. • Leadership: Leading shifts to ensure efficiency and high standards of tasks carried out. Regular induction and training of new staff. Promoting good customer service and procedures to staff by example.