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Crystal Brady

Global Personal Lines Learning Strategies Manager at Chubb

Based in United States

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Seniority

Manager

Department

Other

Location

United States

Industry

Insurance

Company size

41K

Contact information

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Email

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c•••••••@chubb.com

Phone

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+1 ••• •••• ••••

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Background

About Crystal Brady

Learning and Development leader with 15+ years building scalable, blended learning ecosystems that drive measurable performance and faster role readiness. I specialize in designing instructor-led and asynchronous LMS programs, conducting strategic needs assessments with senior leaders, and implementing competency-based career pathways that elevate onboarding and professional development. I leverage AI to enhance learning strategy, personalize solutions, and optimize data analytics. This has resulted in transforming stakeholder input into prioritized, insight-driven roadmaps and dashboards that demonstrate learning transfer and behavior change. My use of AI includes predictive analytics, intelligent content curation, and automation to scale impact and improve decision-making. This use of AI has increased efficiencies in needs assessment by 40% and reduced scoping resources needed by 48%. I’ve designed and delivered 170+ learning solutions and 90+ assets across virtual, ILT, microlearning, and eLearning formats for global audiences (700 learners across 38 countries). My centralized Learning Hubs and multilingual rollouts consistently achieve 90%+ engagement and reduce new-hire ramp time by 30%. I believe future-proofing L&D and workforce teams means preparing them to integrate AI into daily workflows; from performance support and coaching to content creation and learner engagement. I’ve coached managers and L&D partners to adopt AI tools confidently and ethically, ensuring readiness for evolving business needs. With a practical, learner-centered approach to change management, vendor and budget stewardship, and operational delivery across 30+ projects, I’m passionate about creating high-quality learning that equips teams and leaders to perform, grow, and deliver business impact.

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