Crystal Carroll

Background

About Crystal Carroll

As a Payroll Specialist at Paycom, I manage and build relationships with a book of long-term clients, ensuring their satisfaction and retention. I also train them on how to use the Paycom system effectively and efficiently, and set up and maintain their benefit plans and tax calculations. With over five years of experience in payroll and accounting, I have developed a strong expertise and knowledge in this field, as well as in CRM systems and data management. Before joining Paycom, I worked as a Senior Staffing Branch Manager at Certified Source Performance Group, where I recruited top talent, conducted interviews and hiring, and supervised employees to achieve optimal productivity. I also implemented process improvement strategies, maintained compliance with industry regulations, and resolved complex employee issues. Additionally, I have a background in operations management, having worked as an Operations Manager at Home Instead for five years, where I handled billing, payroll, social media, and organizational development. My education in sociology has also helped me understand and communicate with diverse stakeholders and clients.