Crystal Gehrt

Background

About Crystal Gehrt

With over 6.5 years of experience in technical support, I specialize in delivering post-sales solutions that ensure customer satisfaction and streamline complex processes. At Rightworks, my expertise in customer relationship management (CRM) empowered our team to provide exceptional service, consistently addressing and resolving intricate technical challenges with precision and efficiency. My 3.5 years at QuickBooks Online, first as a Tech Support Representative and later as a Quality Assurance Agent, provided me with extensive hands-on experience in troubleshooting and optimizing the use of QuickBooks for small businesses. I worked directly with clients to resolve product issues, ensuring smooth financial operations for their accounting and payroll needs. As a Quality Assurance Agent, I was responsible for ensuring that frontline agents were accurately addressing customer issues and following company protocols, helping to maintain high service standards and improve overall customer satisfaction. At UKG, I further honed my skills in payroll and benefits systems, where I developed a deep understanding of troubleshooting and safeguarding employee interests. Working closely with internal teams and external partners, I’ve resolved numerous employee concerns, building a reputation for my problem-solving abilities, attention to detail, and unwavering commitment to finding effective solutions. In addition to my work at Rightworks, UKG, and QuickBooks, I’ve expanded my expertise as a QuickBooks Online ProAdvisor, helping small businesses optimize their financial operations and streamline their use of QuickBooks for accounting and payroll. Running my own side business has allowed me to offer personalized, hands-on support, applying my technical acumen to improve clients' financial management.