Crystal Holness
Head of Training & Quality Assurance, Call Centres at Sigma Loyalty Group
Based in Canada
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Seniority
Other
Department
Other
Location
Canada
Industry
IT Services and IT Consulting
Company size
44
Contact information
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c•••••••@sigmaloyaltygroup.com
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Background
About Crystal Holness
I’m a relationship builder, collaborative leader and engaging facilitator with 10+ years in the contact centre industry. I have a valuable mix of experience in training and quality assurance, client services, and operations with background in BPO's, Corporate and Work from Home environments. I am an enthusiastic, experienced leader who engages team members with a focus on continuous learning and improvement. Dedicated to applying training, coaching and morale-building abilities to enhance employee engagement and boost performance. Proven success in performance coaching, facilitation and the development of Training and Quality Assurance programs that align with organizational and client objectives. Comfortable presenting in front of all levels of an organization; from front line agents to C-Level executives and clients. Have acted as lead and liaison for new account and product launches and assistive technology solution integration.
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