Crystal Kendall

Background

About Crystal Kendall

Corporate Global Customer Service Operations and Distribution Manager with 13 years of experience in global customer service, operations, distribution, KPI’s, inventory, order fulfillment, compliance, planning, onboarding timeline of new suppliers and new customers, strategy development, mentoring/training & leadership. Global Customer Service Operations | Distribution Email: clkendall22@gmail.com As a successful global customer service & operations management professional, I have successfully partnered in and led the management and strategic direction of operations for multiple facilities simultaneously through the implementation of critical business requirements, strategic initiatives, identification of deficiencies, and the development of cost-effective solutions for the consolidation of shipping volumes, enhancement of inventory management processes, and the streamlining of both daily operations & compliance. I am well-versed in leading the successful negotiation of global 3PL distribution pricing, service, delivery, terms & conditions. This includes areas such as domestic/international warehouse management, storage space, inbound/outbound transportation, inventory management, compliance, key performance indicators, quarter business reviews & customer service. I have achieved a record of accomplishment in driving complex business initiatives through the conceiving, development and implementation of strategies that drive supply chain stability and delivery initiatives, thus achieving exceptional results. CORE COMPETENCIES • Global B2B Operations • Customer Service • Distribution • Planning & Analysis • Process Improvement • Inventory • Compliance • Training & Mentoring ACCOMPLISHMENTS • Achieved cost savings of over $650k on Mexico (MX) 3PL billing errors • Set up process improvements and KPIs for MX 3PL making it the 2nd best with little to no shipping errors • Discovered MX customers were double dipping on defective returns – renegotiated their vendor agreements • Set-up and successfully launched TRU Canada Dropship account – Worked closely with IT to build the automation of first Dropship Account and implemented the new process globally. Contact me at clkendall22@gmail.com for any Global Customer Service Operation & Distribution opportunities.