Crystal Lafortune

Background

About Crystal Lafortune

At Advanced Project Solutions, I currently work as a Project Coordinator and work closely with my co-workers to provide astonishing service to our clients. I’m responsible for scheduling projects with technicians that are skilled and knowledgeable in whatever technical role that is needed. At times, I’ll have to seek out technicians that have qualifications in various roles such as CCTV, Security/Fire Panels, Audio, Video, Access Control, and Data. I’m also responsible for making sure projects are within budget, in our billing terms, and on time. My job also includes making calls to our clients via email and phone, arranging vendor meets with clients, vendors, and general contractors to ensure everyone is on the same page. Previously, I graduated from Herzing University, graduated with my associate’s degree in Information Technology. I also have call-center and retail environments experience. Recently, I worked as a Dialer Specialist at Great Lakes Higher Education, where my responsibilities included watching the dialer to make sure all employees are working current jobs accurately and efficiently. I also start jobs for employees and change jobs when necessary. Assist with new hires with computer set up and making sure that everything will be working smoothly. Assist loan counselors with computer issues. I have additional tasks such as skip tracing and seeking borrower’s employment and current contact information and taking inbound telephone calls to help borrowers with their current student loans. I also worked within two high-volume customer-support call centers for two major companies. In these positions, I demonstrated the ability to resolve a variety of issues and complaints. I would receive inbound escalated calls from aggressive customers who have been having issues within the companies, place trouble tickets, work on troubled internet and phone line issues using putty, and also updating current customer demos (phone, address, employment, and email address). On average, I would take within 100 calls within an 8-hour day. In addition to this experience, I gained considerable customer service skills during my full-time employment as a waitress and bartender while in school. I also bring to the table strong computer knowledge in MS Word, MS Excel, VMware, VoIP, Subnetting, Java, and 2 years of college (Information Technology major).