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Crystal Muzdeka

Senior Product Manager, Customer Experience & Moments that Matter at Florida Blue

Based in Jacksonville, United States

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Seniority

Other

Department

Other

Location

Jacksonville

Industry

Insurance

Company size

8.1K

Contact information

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Email

1 credit

c•••••••@floridablue.com

Phone

5 credits

+1 ••• •••• ••••

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Background

About Crystal Muzdeka

I am a Senior Product Manager with over a decade of experience leading product and program initiatives that enhance customer health, wellness, and overall experience. I specialize in prioritization and execution, bringing together cross-functional teams to design, deliver, and scale solutions that drive measurable impact.My expertise spans customer experience strategy, product and program management, and performance measurement, all grounded in Lean Six Sigma methodologies. I am passionate about using data-driven insights to simplify complexity, reduce friction, and improve both customer and employee journeys.What sets me apart is my ability to connect big-picture vision with operational execution—turning ideas into outcomes that improve satisfaction, reduce costs, and strengthen loyalty.

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