Crystal Vickers
Senior Call Center Representative at Jacks Small Engines
Based in Brogue, United States
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Seniority
Staff
Department
Customer/Client Service
Location
Brogue
Industry
Retail
Company size
51
Contact information
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c•••••••@jackssmallengines.com
Phone
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Background
About Crystal Vickers
As a senior call center representative at Jacks Small Engines, I provide excellent customer service to end users of outdoor power equipment through email, chat, and phone. I have been working from home since 2020. I have been promoted to answer calls and emails from Northern Tool service shops after our company was acquired by them in 2021. I have a Bachelor of Science in Human Resources Management/human services from the University of Phoenix-Online, which has equipped me with the skills and knowledge to handle various customer needs and situations. I have also gained experience in using different CRM and helpdesk software, such as HappyFox CRM and ReplyCo Helpdesk, to manage customer inquiries and orders. I am motivated by helping customers solve their problems and achieve their satisfaction. Married to Thomas Vickers since 6/19/2009, have 3 kids.
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