Crystel Prugh

Background

About Crystel Prugh

Executive-Level account success manager with over 25 years of progressive, real world experience and leadership in contact center software sales, management and account growth. Vertical experience includes insurance, financial, telecom, healthcare and retail. Effective communicator, building rapport and trust at all levels. Top performer who thrives in high-demand, high-expectation environments Competencies - Able to effectively present at an executive level to all areas of an organization - Direct and oversee multiple diverse teams and complex projects- Ability to align against the competition in all areas from cost to technology and as a long-term asset- Ability to foster and manage sales pipeline- Identify, develop and foster sales opportunities and relationships- Manage and develop sales and business plans, forecasting and achieving sales growth and new revenues- Guarantee attainment of milestones proactively tracking growth- Solid team player who facilitates execution of strategies, competitive positioning and deal closure- Highly competent in cloud-based solutions, risk mitigation, contact center infrastructure, contact center, operations, contact center business continuity and many other technical and solutions competencies. Accomplishments - President's Club Achiever 8 years consecutively - Multiple Quarterly Key Account Sales Leader awards based on performance by exceeding quota - Substantial growth in sales in Premier/Key accounts territory spanning all areas of the contact center and all verticals- Significant increase in account relationships and improved renewal and growth rates- Consistent success in project management delivering ahead of schedule, below budget and above expectations of my organization and my accounts- Continued improved success of account partnership with all areas of my organization managing billing, technical success, pre- and post-sales success, regular business reviews, improved metrics and strategic advisory business partnering - Significant growth in ancillary and partner revenue in accounts territory spanning all areas of the contact center and all verticals