Cub Larkin

Background

About Cub Larkin

Organizational Bio (Teaser) Chris Larkin brings over 20 years of organizational leadership from small companies to enterprise corporations in a myriad of verticals. Some of his key strengths are in the areas of: customer experience management, project management / leadership, process development / refinement and internal documentation. He also possesses exceptional skills in internal training, structure development, team motivation, public outreach and presenting to management, internal associates and external customers. Widely regarded as a dynamic public speaker and tremendous team player, he brings energy, expertise and experience to every opportunity. Technical Bio (Teaser) Chris Larkin offers over 20 years experience within Unified Communications and Telecommunications from medium size companies to multinational enterprise corporations. Regarded as an expert in contact center and corporate IP telephony and VoIP, he brings innovation, leadership and expertise to the table. He is widely certified on the Avaya product portfolio and was a former Avaya PBX Engineer. Additional platforms worked on (primarily for conversion purposes): Cisco, NorTel, Alcatel-Lucent. Experienced on the many sides of this industry, Chris is able to combine his knowledge from being a partner, consultant and customer into an exceptional resource capable of architecting, engineering and implementing simple and complex solutions. Additionally, he has exceptional organizational leadership skills in developing processes, operating support structures, documentation, training, project management and team motivation. Specialties: Organizational Development, Contact Center Management, Consulting, Technical Management, Training in: Telecom, Contact Centers Technologies, Avaya Communication Manager, Business Advocate, Avaya Interaction Center, Avaya, Avaya Aura Messaging, Mutare EVM, Avaya Voice Portal, Avaya IR, Avaya Voice Portal, Operational Effectiveness and Support Structures.