Cullen M.
Senior Technical Support Manager at Retention.Com
Based in Toronto, Canada
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Seniority
Manager
Department
Information Technology
Location
Toronto
Industry
Software Development
Company size
56
Contact information
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c•••••••@retention.com
Phone
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Background
About Cullen M.
I am a seasoned Technical Support Leader with a proven track record of optimizing customer experiences, building and improving customer relationships with top-tier communication, scaling support teams, and driving process improvements. Adept at transforming complex technical problems into clear, actionable solutions for customers and internal teams. Passionate about data-driven decision-making and fostering cross-functional collaboration to align support with business goals. Experienced in managing and mentoring teams, implementing AI-driven automation tools, and maintaining customer satisfaction metrics with an average maintained above 90%
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