Seniority
Staff
Department
Customer/Client Service
Location
Yuma
Industry
Insurance
Company size
148
Contact information
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c•••••••@swyfft.com
Phone
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Background
About Cynthia Murillo
Consumer-focused claims service specialist with progressive experience in busy call center environments for auto insurance claims. Unwavering commitment to customer service, with the ability to resolve complex issues and use communication and active listening skills and a strategic mentality to earn customer satisfaction. CORE COMPETENCIES Languages - English / Spanish Communication – Written / Verbal Emotional Intelligence Administrative Best Practices Continuous Process Improvements Reporting Training Mentoring Research Documentation Vendor Management TECHNICAL PROFICIENCIES Change Agility Digital Skills Requirements Assessments Troubleshooting Quality Assurance Risk Identification / Mitigation Compliance Analytics Metrics Legal / Regulatory Guidelines
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