Cyrus Howells
Itsm Sr Process Engineer at Duquesne Light Company
Based in Pittsburgh, United States
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Seniority
Staff
Department
Other
Location
Pittsburgh
Industry
Utilities
Company size
1.4K
Contact information
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c•••••••@duquesnelight.com
Phone
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Background
About Cyrus Howells
A proven leader in process and IT service management with consistent success leading service management improvement efforts. A broad level of experience across all aspects of technology management with experience in the energy, financial and healthcare industries. An active member of the support Industry as a board of director for itSMF USA, manager of the itSMF Utilities Community of Interest, past president of the Pittsburgh HDI Chapter and experienced speaker. Specialties- Service Management and Delivery - Service Level Management - ITIL Process Management - Process Modeling and Governance - Change Management - Incident Management - Problem Management - Service Desk Operations - Desktop Management - Cherwell Service Management system Certifications- Lean Six Sigma Green Belt - Lean IT Foundations - ITIL v3 foundation - ITIL Service Strategy - ITIL Service Design - ITIL Service Transition - ITIL Service Operations - ITIL Continual Service Improvement - ITIL Managing Across the Lifecycle - ITIL Expert - ITIL Managing Professional
Decision-makers
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