Dacian Cioc

Background

About Dacian Cioc

Application Support–oriented technical professional with 10+ years of experience across QA, production support, releases, and technical delivery in complex enterprise environments. Currently working as a Technical Delivery Manager at Vodafone, supporting large-scale telecommunications systems and services. Strong background in investigating production issues, validating reported problems, coordinating fixes with development and infrastructure teams, and supporting releases in live environments. Experienced in working with tickets, incidents, change requests, and stakeholder communication to ensure service stability and timely resolution. Previously worked hands-on in QA and release support roles, including post-deployment validation, defect analysis, and environment coordination. Comfortable working with tools such as Jira, Confluence, monitoring/logging platforms, and collaborating across distributed technical teams. Best suited for Application Support / L2 / Technical Support roles focused on system reliability, issue investigation, and operational support, with minimal call-center exposure. Known for clear written communication, structured problem-solving, and ownership of issues from identification through resolution.