Daiki Takeuchi

Background

About Daiki Takeuchi

I am a dedicated professional with extensive experience in the hospitality and SaaS industries, specializing in customer success, operations management, and business development. My career spans roles where I have successfully built strong client relationships, managed international teams, and driven business growth in dynamic environments. At AZOO, I oversaw the onboarding, support, and improvement of a SaaS-based Property Management System (PMS) for hotels. Collaborating closely with an international engineering team, I played a key role in incorporating user feedback to enhance the product. Additionally, I gained hands-on experience across the sales pipeline, from lead generation to negotiations, achieving high customer retention and operational efficiency in a fast-paced startup environment. During my time at GLOCAL, I contributed to expanding the portfolio of lodging facilities by 275% and maintained a 95% client retention rate. My responsibilities included optimizing pricing strategies, streamlining operational processes, and empowering Airbnb hosts to improve guest experiences. Through trust-based relationship building and data-driven solutions, I delivered measurable results in a highly competitive market. My strengths lie in fostering long-term client relationships, adapting to diverse cultural and business environments, and leveraging data to develop actionable strategies. I am passionate about driving innovation and excellence in global business settings and am always looking for new opportunities to contribute to meaningful projects.