Daime Carrillo

Background

About Daime Carrillo

I am a seasoned leader in learning and development, boasting 17 years of experience in healthcare and 12 years dedicated to crafting effective learning solutions across various facets of the industry. As an experienced Learning and Development Associate, Corporate Trainer, and Instructional Designer, I have a proven track record in the information technology and services sectors, mental health, and Medicare & Medicaid. My expertise encompasses call center development, operations strategic planning, new hire training, and quality assurance. I specialize in creating engaging e-learning modules and am well-versed in learning management systems, particularly Cornerstone and Matrix, to support and track learning initiatives. Additionally, I have extensive experience managing a team of 24+ agents and developing e-learning content using Storyline Rise, Vyond, WellSaid Labs and Camtasia. I am also proficient in project management tools such as Asana, Wrike, and Monday.com. My commitment to excellence and passion for continuous learning drive me to deliver impactful learning experiences that support organizational goals and enhance employee performance. I hold several certifications that further bolster my expertise: Six Sigma Yellow Belt Certification – Weston, FL Emotional Intelligence – Port St. Lucie, FL Train the Trainer with Ed Jones – Nashville, TN Connecting Through Conversations - Beyond Quota LLC, Miami Lakes, FL Service Skills for Positive Engagement – Beyond Quota LLC, Miami Lakes, FL IDOL Academy for Instructional Design – Creative Learning Designers Studios