Daisy Gilbert

Background

About Daisy Gilbert

Key Responsibilities:• Account Management: Oversee multiple high-value accounts, fostering strong, long-lasting relationships and serving as a trusted advisor.• Consultative Sales: Identify gaps in customer processes and proactively offer tailored solutions, helping clients optimise their operations and enhance overall satisfaction.• CRM Expertise: Lead CRM training and implement automations that enhance customer interactions, improve data integrity, and drive operational efficiency, resulting in higher customer satisfaction and streamlined processes.• Hands-on Technical Oversight: Drive quality initiatives and guide cross-functional teams in applying best practices to maintain high-quality standards throughout the product lifecycle, while promoting a quality-first mindset.• Cross-Functional Collaboration: Partner closely with product and engineering teams to clarify requirements, ensure testability, and provide valuable feedback on both functional and technical design aspects.• Project Management: Collaborate on project launches, ensuring successful go-lives for both internal teams and clients.• End-to-End Testing: End-to-end testing of the Vigo product suite, collaborating cross-functionally with multiple product teams to ensure high-quality product testing and seamless integration.• Test Design and Implementation: Worked within Scrum teams to design and implement new tests, optimising test coverage, reducing test cycle time, and minimising manual regression efforts.• Quality Advocacy: Acted as a vocal advocate for quality throughout the entire development lifecycle, promoting best practices and a quality-first mindset in every phase.• Meeting Facilitation: Organise and lead strategic meetings with key accounts to identify pain points, align on goals, and tailor solutions that drive customer success and satisfaction.• Customer Support: Efficiently manage all incidents and requests from initial receipt to final resolution, ensuring customer satisfaction.