Dale Watson
Transformation & Digital Change Consultant (Project Manager) at M&g
Based in Tullibody, United Kingdom
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Seniority
Other
Department
Other
Location
Tullibody
Industry
Financial Services
Company size
3.4K
Contact information
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d•••••••@mandg.com
Phone
5 credits+44 ••• •••• ••••
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Background
About Dale Watson
I have a real passion for driving great customer and adviser outcomes, with Consumer Duty in mind. Currently helping to transform M & Gs user experience through ongoing optimisation, effectiveness and improved adoption of digital channel and services. This includes managing the small change/BAU monthly runway and larger transformation projections from planning and development to delivery. As a digital product owner I’m responsible for ensuring our digital channels and services are meeting the needs of our users on a day-to-day basis. Using insight from different sources as a key driver to help identify problems, which leads to the creation of innovative digital solutions. These improvements have a key focuses on customer Tone of Voice, UX design, brand, accessibility, vulnerable customers and business objectives.
Decision-makers
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