Dalit Rinat
Engineers Support Manager at Accenture
Based in Calabasas, United States
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Seniority
Other
Department
Other
Location
Calabasas
Industry
Business Consulting and Services
Company size
656K
Contact information
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d•••••••@accenture.com
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Background
About Dalit Rinat
At Accenture, leading the Engineers Support team has honed my expertise in operational efficiency and problem-solving, ensuring over 99% of tickets are resolved within the SLA timeline. My recent role has involved coordinating cross-team resolutions and proactively communicating to reduce ticket volumes, demonstrating my commitment to service excellence and team synergy. Previously, as a Business Analyst at Peakaya, I specialized in supporting Tier 1 Telco customer care systems, developing solutions that enhanced user experience and system utilization. My ability to onboard team members swiftly and enhance their productivity by 20% reflects my dedication to fostering talent and achieving collective success.
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