Dallen Harmon

Background

About Dallen Harmon

I've always had a passion for technology—how it evolves, connects people, and solves real-world problems. Whether it's resolving complex IT issues, streamlining workflows, or implementing secure, scalable systems, I thrive in fast-paced environments where adaptability and innovation are key. Currently, I provide Tier 4 Field Services IT support at CRI Advantage for the Department of Energy, specializing in enterprise-level solutions across Windows, macOS, and Linux platforms. My background includes networking, cloud platforms (AWS, Azure, Oracle Cloud), cybersecurity tools, and endpoint management systems like JAMF Pro, Intune, and Active Directory. Certified as a Dell and Apple Technician, AWS Cloud Practitioner, and CompTIA A+, I bring both technical depth and a user-centered mindset. I’ve supported a wide range of environments—government, corporate, and retail—always prioritizing professionalism, responsiveness, and collaborative problem-solving. Core Competencies- IT Field Support (Mac, Linux, Windows)- Networking & Security (Cisco, VPNs, Cloudflare, Nessus, CrowdStrike)- Cloud Platforms (AWS Cloud Practitioner Certified, Azure, Oracle Cloud)- Device/User Management (JAMF Pro, Microsoft Intune, VMware, Active Directory, Ivanti MDM)- Database Management (SQL Server, MySQL, T-SQL)- Hardware & Software Troubleshooting (Dell & Apple Certified Technician)- Ticket Management (ServiceNow, Jira)- Security Software (Beyond Trust, Splunk, Microsoft Defender) Always eager to learn, grow, and contribute. Let’s connect!